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Shipping Policy

Thank you for shopping at Lolava! We are committed to providing a seamless and efficient shopping experience. Please review our Shipping Policy below to understand how we handle shipping and delivery.

1. Shipping Locations

  • We offer worldwide shipping from our facilities in the USA.

Customs Fees and Duties:

  • For international shipments, customers are responsible for any customs fees or import duties imposed by their country.

2. Processing Time

  • Orders are processed within 2-3 business days after receipt.
  • Orders placed after business hours or on weekends will be processed on the next business day.
  • Note: Processing times may be longer during peak shopping periods.

3. Shipping Options, Times, and Fees

A. Standard Shipping

Delivery Times:

  • USA: 4-10 business days
  • International: 10-25 business days

Fees:

  • USA: $4.95
  • International: $8.95

B. Express Shipping

Delivery Times:

  • USA: 2-5 business days
  • International: 5-10 business days

Fees:

  • Express Shipping fees vary based on the weight and destination of the order.

Important Notes:

  • Delivery times are estimates and may be affected by factors such as customs delays or extreme weather conditions.
  • Shipping fees are non-refundable.

4. Return Policy

We want you to be fully satisfied with your purchase. If for any reason you are not, you can return items within 28 days of receipt for a refund or exchange.

How to Initiate a Return:

  1. Contact us at [email protected] with your order number and reason for the return.
  2. We will provide detailed return instructions.

Return Conditions:

  • Items must be returned in their original condition and packaging.

Refunds:

  • Refunds are issued to the original payment method and may take up to 10 business days to process.
  • Shipping fees are non-refundable.

Return Shipping Fees:

  • Customers are responsible for return shipping costs.

5. Business Days

Our business days are Monday through Friday, excluding U.S. holidays.

6. Contact Us

If you have any questions or concerns regarding our Shipping Policy or your order, please contact us:

We are here to assist you promptly and ensure your satisfaction.

Thank you for choosing Lolava for your shopping needs! We appreciate your trust and look forward to serving you again.