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Privacy Policy

At Lolava, we prioritize the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website, make purchases, or contact us for support.

1. Information We Collect

Personal Information:

When you use our services or make a purchase, we may collect the following:

  • Name
  • Email address
  • Billing and shipping address
  • Payment details

Device and Browsing Information:

We may also collect non-personal data, such as:

  • IP address
  • Browser type and version
  • Pages visited on our website

Cookies and Similar Technologies:

We use cookies to:

  • Enhance your browsing experience by remembering preferences.
  • Gather insights into website usage for improvement.

You can disable cookies in your browser settings, but this may limit some website features.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: To process, ship, and track your orders.
  • Customer Support: To address inquiries or issues.
  • Website Improvement: To analyze and enhance user experience.
  • Promotions and Updates: To send promotional offers and updates (with your consent).

Third-Party Sharing:

We do not sell or rent your personal information. However, we may share your data with trusted service providers who assist us with:

  • Payment processing
  • Order fulfillment
  • Customer support

These providers are contractually obligated to use your data solely for the specified services and maintain its security.

Legal Obligations:

We may disclose your information when required by law or to protect our rights and property.

3. How We Protect Your Information

We implement strict security measures to safeguard your data:

  • Encryption: Industry-standard SSL encryption to protect payment transactions.
  • Access Controls: Data access is limited to authorized personnel and service providers.

Note: While we strive to secure your data, no system is completely foolproof. We cannot guarantee absolute security.

4. Children’s Privacy

Our website is not intended for users under the age of 18. We do not knowingly collect information from children. If you believe we have inadvertently collected a child’s information, please contact us at [email protected], and we will promptly delete it.

5. Your Choices

  • Opt-Out of Communications:
    You can unsubscribe from promotional emails by clicking the “unsubscribe” link in any email.
  • Access, Update, or Delete Information:
    To review, update, or delete your data:

6. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements.

  • For significant updates, we will notify you via email or a notice on our website.
  • Continued use of our website after updates constitutes your acceptance of the revised policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Thank you for trusting Lolava. Your privacy is our priority.