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Cancellation Policy

At Lolava, we understand that plans can change, and we aim to make the cancellation process as seamless as possible. Please review the details of our cancellation policy below.

1. Cancelling an Order Before It Ships

If your order has not yet shipped, you may request a cancellation.

How to Cancel:

Refund:

  • A full refund will be issued to the original payment method if the cancellation is successful.
  • Refunds may take up to 10 business days to process and appear in your account.

Note: While we will do our best to accommodate your request, we cannot guarantee cancellation before shipping.

2. Cancelling an Order After It Ships

Once an order has shipped, cancellation is no longer possible.

Steps to Cancel After Shipping:

  • Contact us at [email protected] with your order number and reason for cancellation.
  • Follow our Return Policy to return the item(s) for a refund.

Important Notes:

  • Shipping fees are non-refundable.
  • Return shipping costs are the customer’s responsibility.

3. Cancelling a Pre-Order

Before Shipment:

  • Contact us at [email protected] with your order number and reason for cancellation.
  • If the pre-order has not shipped, we will cancel it and issue a full refund.

After Shipment:

  • Once the pre-ordered item has shipped, cancellation is no longer possible.
  • Follow our Return Policy to return the item(s) for a refund.

Refund Timeline:

  • Refunds may take up to 10 business days to process and appear in your account.

4. Cancelling a Subscription

If you are subscribed to our monthly subscription service, cancellations are managed as follows:

How to Cancel:

  • Log in to your account and follow the instructions to cancel your subscription.

Important Notes:

  • You must cancel at least 48 hours before the next billing cycle to avoid being charged for the next month.
  • If you cancel after the billing cycle starts:
    • You will still be charged for the current month.
    • The cancellation will take effect for the following month.

5. Business Days

Our business days are Monday through Friday, excluding U.S. holidays.

6. Contact Us

If you have questions or concerns about our cancellation policy or your order, please contact us:

We are here to assist you promptly and ensure your satisfaction.

Thank you for choosing Lolava! We appreciate your trust and look forward to serving you again.