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Frequently Asked Questions

ORDERING

  1. How do I place an order on your website?
    To place an order, browse our products and add your desired items to the cart. Proceed to the checkout page to review your order and provide your shipping and payment details.
  2. Can I change or cancel my order after it has been placed?
    Contact us immediately at [email protected] if you need to make changes or cancel your order. We will do our best to assist you, but we cannot guarantee changes or cancellations once the order has been processed.
  3. Do you offer gift wrapping or gift messages?
    At this time, we do not offer gift wrapping or gift messages.

SHIPPING

  1. Where do you ship to?
    We ship worldwide from the USA. Shipping rates and times depend on the destination.
  2. How much does shipping cost?
    • USA: Flat rate of $4.95
    • Worldwide: Flat rate of $8.95
  3. How long does shipping take?
    • USA: Typically 4-10 business days
    • Worldwide: Typically 10-25 business days
  4. How can I track my order?
    Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this number on our website or the carrier’s website to track your order.

RETURN & REFUND

  1. What is your return policy?
    You may return items for a refund or exchange within 28 days of receiving your order. Items must be in their original condition and packaging.
  2. How do I initiate a return?
    Contact us at [email protected] for return instructions.
  3. Who pays for return shipping?
    • The customer is responsible for return shipping costs unless the item is defective or damaged.
  4. When will I receive my refund?
    Refunds are processed within 3-5 business days after we receive your returned item. Additional time may be required for the refund to appear on your credit card statement.

CANCELLATION

  1. Can I cancel my order?
    Contact us immediately at [email protected] if you wish to cancel your order. We will do our best to assist you, but cancellations cannot be guaranteed once the order is processed.
  2. Will I receive a full refund if I cancel my order?
    • If canceled before shipping, you will receive a full refund.
    • If canceled after shipping, you may need to cover the return shipping costs.

PAYMENT

  1. What payment methods do you accept?
    We accept Visa, MasterCard, American Express, JCB, Diners Club, Discover Card credit cards, and PayPal.
  2. Is it safe to enter my credit card information on your website?
    Yes, we use SSL encryption to secure your payment information during transmission.
  3. Can I use multiple payment methods to pay for my order?
    No, only one payment method is accepted per order. If you wish to use multiple payment methods, place separate orders for each payment method.

If you have additional questions or need further assistance, feel free to contact us at [email protected]. We’re here to help!