At Lolava, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may return it for a refund or exchange within 28 days of receipt, whether the item is defective or simply does not meet your expectations. Please review our return and refund policy below for full details.
Return Policy
How to Initiate a Return:
- Contact us at [email protected] with your order number and the reason for the return.
- We will provide detailed return instructions, including the return address and any necessary documentation.
Return Conditions:
- Items must be returned in their original condition and packaging.
- Returns are accepted for the following reasons:
✅ Defective or Damaged Items:
- If your item arrives defective or damaged, please contact us immediately.
- We will arrange for a return or exchange at no cost to you.
✅ Incorrect Items Received:
- If you receive an incorrect item, please contact us, and we will arrange for a return or exchange.
✅ Change of Mind or Unsatisfied with the Product:
- If you are not satisfied with your purchase for any reason, you may return it within 28 days.
- Customers are responsible for return shipping costs in this case.
📌 Important Notes:
- Shipping fees are non-refundable.
- Customers are responsible for return shipping fees, except for defective, damaged, or incorrect items.
- We recommend using a trackable shipping method to ensure safe delivery of your return.
Refund Policy
Refund Processing:
- Refunds will be issued to the original payment method.
- It may take up to 10 business days for the refund to process.
Non-Refundable Fees:
- Shipping fees are non-refundable.
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Defective, Damaged, or Incorrect Items:
- Lolava will cover the cost of return shipping for these cases.
- A pre-paid return label will be provided upon request.
- Contact [email protected] for assistance.
Unsatisfied with the Product (Change of Mind Returns):
- Customers are responsible for return shipping fees.
- We strongly recommend using a trackable shipping method to avoid lost packages.
📌 Important Notes:
- Lolava is not responsible for lost or damaged returns during shipping.
- Items must be returned in their original condition and packaging.
- If an item is not returned in original condition, we reserve the right to:
- Refuse the return.
- Charge a restocking fee.
Exchange Policy
How to Request an Exchange:
- Contact us at [email protected] with your order number and the details of the item you wish to exchange.
- We will provide return instructions and guide you on placing a new order for the desired item.
📌 Important Notes:
- Shipping fees are non-refundable.
- Customers are responsible for return shipping fees unless the item is defective, damaged, or incorrect.
Business Days
Our business days are Monday through Friday, excluding U.S. holidays.
Contact Us
If you have any questions or concerns regarding our return and refund policy, please contact us:
📧 Email: [email protected]
We are happy to assist you and ensure a smooth return process.